Tracking the quality of product for QSR's is time consuming and expensive with secret shoppers and employees traveling around stores. It also can only give you a snapshot of the quality at that moment in time. Dayhuff is using IBM's IBM Watson and Dayhuff Quality Analyze to measure the quality of the products as they are being produced and grading them acording to company standards.
Resource planning in QSR has a large impact on profitability. Knowing the number of people to have staffed for the number of customer and the amount of food to stock is a complex operation. Using spreadsheets or filling out a chart lends little additional value to the planning process. Watson draws on multiple sources to help in the planning. Watson can review the bookings, weather, local events and seasonal anomalies to give the best picture for planning.
- Seasonal POS data to identify multi-year trends
- Weather forecasts with historical sales data to identify correlations
- Business lead design for planning, analysis and scorecarding
- Local event announcements to find potential upsell opportunities
Download the fact sheet on how Watson is being leveraged to track QSR quality.